Privacy Policy

1. Introduction

Maven Solutions ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and accounting services.

For the purposes of the General Data Protection Regulation (GDPR), Maven Solutions is the data controller of your personal data.

2. Information We Collect

We may collect and process the following data about you:

• Contact Information: Name, address, email address, and phone number.
• Financial Information: Bank account details, tax reference numbers, payroll information, and transaction history.
• Business Information: Company registration details, financial statements, and business records.
• Technical Data: IP address, browser type, and usage data collected via cookies.

3. How We Use Your Information

We use your information for the following purposes:

• To provide professional accountancy, tax, and advisory services.
• To comply with legal and regulatory obligations (e.g., HMRC filings, Anti-Money Laundering checks).
• To manage our relationship with you, including billing and support.
• To send you relevant updates, newsletters, and marketing materials (where you have consented to receive them).
• To improve our website and service offerings.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To perform the services agreed upon in our engagement letter.
• Legal Obligation: To comply with UK tax laws and financial regulations.
• Legitimate Interests: To manage our business and provide you with the best possible service.
• Consent: Where you have specifically agreed to the processing (e.g., for marketing).

5. Data Sharing and Disclosure

We may share your information with:

• Government bodies such as HMRC and Companies House.
• Third-party software providers (e.g., Xero, QuickBooks, Dext) used to deliver our services.
• Professional advisors, including lawyers or insurers, where necessary.
• Regulatory bodies to comply with our professional obligations.

We do not sell your personal data to third parties.

6. Data Security and Retention

We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements (typically 6-7 years for tax records).

7. Your Rights

Under GDPR, you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request erasure of your data in certain circumstances.
• The right to object to or restrict processing.
• The right to data portability.

To exercise any of these rights, please contact us at the details provided below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer: